Box Office Policies
- REFUNDS. The Annenberg Center for the Performing Arts does not issue refunds. All ticket sales are final.
- EXCHANGES are limited and subject to a fee. Subscribers receive free unlimited exchanges in-person or by mail.
Subscribers may exchange tickets over the phone for $4 per ticket, but must present their original tickets in
order to redeem their new tickets. All other ticket holders may exchange tickets for a $4 processing fee per
ticket. In order to exchange tickets, tickets must be presented to the Annenberg Center box office at least
48 hours prior to the performance. If the new tickets are more expensive than the original tickets, the ticket
holder must pay the difference at the time of the exchange. Exchanges are based on availability and some
restrictions apply.
- RECEIVING YOUR TICKETS IN THE MAIL. All tickets purchased within 9 days of the performance date will be held
at the box office. Patrons are required to show a photo ID at the window to redeem their tickets.
- FEES. All individual tickets purchased over the phone, online, by mail and by fax incur a maximum charge of
$3.50. Individual tickets purchased at the box office do not incur a fee. Subscriptions purchased over the
phone, online, by mail, by fax and in-person incur a $9 fee for the entire order.
- ACCEPTABLE FORMS OF PAYMENT. The Annenberg Center accepts Visa, Mastercard, Discover, American Express, and
checks made payable to the Annenberg Center for the Performing Arts. Though cash is accepted at the box office
window, the Annenberg Center discourages mailing cash for ticket purchases or exchanges and is not responsible
for cash that is lost or stolen during transit.
- STUDENT TICKETS. Students must show Student ID when purchasing or picking up tickets at the box office.
Students who do not have a Student ID will be charged full price for their tickets.
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